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FAQ
These FAQs should address most of your queries regarding Zoom Car Wash. If you have further questions, feel free to reach out to us directly.
What is the Zoom Wash Club?
The Zoom Wash Club is a monthly plan that gives you unlimited washes per month for one low monthly fee. Wash any day of the week for less than $2 a day, without having to check in at the pay station.
How do I sign up for the Zoom Wash Club?
You can sign up for the unlimited club online or at one of our locations.
When will I be billed for my membership?
You will be billed for your membership at the beginning of every month.
What happens if I get a new license plate or a new car?
You can change your license plate information online under manage membership or you can talk to an employee at one of our locations.
How do I cancel my plan?
You can cancel your membership online or at one of our locations.
What happens when I cancel my unlimited plan?
You will no longer be billed for your membership when you cancel.
What is the maximum number of times I can wash my car per month as a member?
Unlimited is unlimited! As a member, you can wash your car multiple times with no limits throughout the month!
Are the Zoom Car Wash vacuums FREE?
Yes! Every Zoom Car Wash guest has access to FREE vacuum use.
Are electric cars safe in your tunnel?
It is absolutely safe for electric cars to drive in our tunnels.
Does Zoom Car Wash use soaps, detergents, and waxes that are safe for my car?
Absolutely! All of Zoom Car Wash chemistry is of the highest quality and is made to enhance your vehicle, not harm it.
Does Zoom Car Wash have tire shine?
Tire shine is included in both the Brighter and Brilliant packages. Tire shine gives your tires a long-lasting, high-gloss shine.
How long does Zoom Car Wash take?
Our Car Wash wash process takes less than 5 minutes! Save time and enjoy a clean and brilliant car wash in no time!
What forms of payment can I use at Zoom Car Wash?
Zoom Car Wash accepts debit, credit, and cash. Cards accepted include Visa, Mastercard, and American Express.
Do I stay inside my car?
Yes, please remain in your vehicle throughout the wash process. Ensure you have your vehicle in neutral, keep your foot off the brake and hands off the steering wheel. Enjoy the ride!
Does Zoom Car Wash scratch cars?
The fabric used is an industry-standard known as Neoglide. It inhibits water and dirt absorption preventing build up of paint harming debris. Our curtains are made of non-looped, non-absorbant backed polyester fabric that cannot retain debris. All fabrics are consistently rinsed after every wash.
Do you close on bad weather days?
Yes, closing on bad weather days is determined by the safety of our lot and the wash process.
Are You Locally Owned?
Yes. Zoom Express Car Wash is a locally owned and operated family business.
Do you recycle your water?
We do recycle 90% of our water using a reclaim process including reverse osmosis and spot-free purification. We use less than 33 gallons of water per wash to ensure our commitment to providing a green business and minimizing our footprint.
Does Zoom Car Wash have a touchless option?
We do not, we use a brushless process that utilizes soft foam fingers and mild cleaners to gently wash the exterior of your vehicle.
Do you offer any interior services?
We are an exterior-only service, however, we do have free vacuums on site and offer various cleaning products inside.
Do you offer a mat cleaning service?
We provide our customers free access to our mat cleaning machines, which are ready and waiting for you.