Contact
Do you need help or have a question?
Please use the form to contact us, and a member of our staff will respond to you as soon as they can.
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FAQ
These FAQs should address most of your queries regarding Zoom Car Wash. If you have further questions, feel free to reach out to us directly.
What is the Zoom Wash Club?
It’s our all-you-can-wash pass! Join the Zoom Wash Club and keep your ride looking fresh all month long for one low price. Unlimited washes. Zero stress. Just shine.
How do I sign up for the Zoom Wash Club?
You can sign up quickly and easily at our service window or online through our website. It only takes a few minutes, and you’ll be zooming through the wash in no time!
When will I be billed for my membership?
Your monthly plan renews on the same date you originally signed up. Simple, seamless, and one less thing to worry about!
What happens if I get a new license plate or a new car?
You can update your vehicle information anytime by visiting our customer service window or through our website.
How do I cancel my plan?
We will surely miss you! 😢 But if you need to cancel, you can do so easily at our window or online. No hassle, no hoops.
What happens when I cancel my unlimited plan?
You’ll continue to enjoy all your shiny perks until the end of your current billing cycle. After that, your plan will not renew, and no further charges will be applied.
What is the maximum number of times I can wash my car per month as a member?
With our unlimited wash plan, you can enjoy a car wash every single day, whenever you want!
Are the Zoom Car Wash vacuums FREE?
Yes! Vacuums and all interior cleaning tools are included and free to use with your wash.
Are electric cars safe in your tunnel?
100%. Our tunnel is EV-friendly and safe for all vehicle types.
Does Zoom Car Wash use soaps, detergents, and waxes that are safe for my car?
Yes. We use premium, eco friendly soaps, detergents, and waxes that are safe for all types of vehicle finishes.
Does Zoom Car Wash have tire shine?
Absolutely! Our Gold, Platinum, and Diamond wash packages all include tire shine for a complete, polished look.
How long does Zoom Car Wash take?
Our tunnel wash provides a quick, efficient, and enjoyable 3-minute ride that leaves your car spotless!
What forms of payment can I use at Zoom Car Wash?
We accept all major physical credit and debit cards.
Do I stay inside my car?
Yes! Just sit back, relax, and enjoy the ride.
Does Zoom Car Wash scratch cars?
Absolutely not! We use Neoglide material, which is soft, gentle, and specially designed to prevent any scratches.
Do you close on bad weather days?
We’re open rain or shine. However, in severe weather, we may temporarily pause service to ensure everyone’s safety.
Are you locally owned?
We sure are! Zoom Car Wash is proudly locally owned and operated.
Do you recycle your water?
Yes, we use a water reclamation system to reduce water waste and help protect the environment.
Does Zoom Car Wash have a touchless option?
We provide an all-wrap retract mode designed to minimize contact; however, please note that the process is not completely touchless.
Do you offer any interior services?
Yes! We provide interior cleaning tools—including vacuums, mat cleaners, and air hoses—completely FREE for you to use.
Do you offer a mat cleaning service?
Definitely! Our self-serve mat cleaner is included free of charge with every car wash.
What is the maximum vehicle size that can fit in the wash tunnel?
The maximum vehicle height allowed is 88 inches, and vehicles must have a ground clearance of at least 4 inches.